Refund policy

RETURN & REFUND POLICY

Last Updated: September 2026

At Narcicah, we want you to be completely happy with your purchase. Because our products are cosmetics and personal-use beauty products, we follow strict hygiene standards to ensure the safety and quality of every customer’s order.

1. Returns

Due to the nature of our products, we do not accept returns or exchanges on products that have been opened, used, swatched, or otherwise tampered with, unless the product is defective or was received incorrectly.

All products must remain unused, unopened, and in their original packaging to be considered for an eligible return.

2. Damaged or Defective Products

If your order arrives damaged or you believe you have received a defective product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photographs of the product
Clear photographs of the packaging
A description of the issue

Our team will review your request and, if the issue is confirmed to be our responsibility, we may offer a replacement or refund.

3. Incorrect Items

If you receive an item that you did not order, please contact us within 48 hours of receiving your order.

Once verified, Narcicah will arrange an appropriate resolution, which may include sending the correct item or providing a refund.

4. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled through our website. Please contact us as soon as possible if you need to request a cancellation.

5. Refunds

If your refund is approved, the refund will be processed using the original payment method whenever possible.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

For cash-on-delivery orders, any approved refund arrangements will be communicated directly by our customer service team.

6. Non-Refundable Situations

Refunds or exchanges are generally not available for:

Products that have been opened or used
Products that have been swatched
Products damaged after delivery due to customer handling
Change of mind after receiving the order
Incorrect shade selection
Allergic reactions or personal sensitivity to an ingredient
Orders where incorrect delivery information was provided by the customer

We strongly recommend reviewing the product description and ingredients before purchasing.

7. Return Shipping

If a return is approved because Narcicah sent an incorrect, damaged, or defective product, we will coordinate the return or replacement process with you.

For other approved returns, any applicable return shipping costs may be the customer's responsibility.

8. Refund for Refused or Undelivered Orders

If an order is refused or returned to Narcicah because of an incorrect address, unreachable phone number, repeated failed delivery attempts, or refusal to receive the package, applicable shipping and return-to-sender fees may be deducted from any eligible refund.