Shipping policy

SHIPPING POLICY

Last Updated: September 2026

At Narcicah, every order is carefully prepared and packaged with love before it makes its way to you. We work with trusted delivery partners to ensure your Narcicah experience is as seamless as possible.

1. Order Processing

All orders are processed within 1–3 business days after your order is confirmed.

During launches, promotions, holidays, or periods of high order volume, processing may take slightly longer. If there is a significant delay, we will contact you using the information provided at checkout.

Once your order has been dispatched, you will receive the available shipping or tracking information.

2. Shipping Within Egypt

We currently offer delivery across Egypt.

Estimated delivery times are:

Cairo & Giza: 3–5 business days
Other governorates: 7–10 business days
Remote areas: Delivery may require additional time depending on the courier's coverage.

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or circumstances outside of Narcicah's control.

3. Shipping Fees

Shipping fees are calculated at checkout based on your delivery location and the available delivery service.

From time to time, Narcicah may offer free shipping promotions or special delivery offers. Any applicable offer will be displayed on our website or communicated through our official channels.

4. International Shipping

International shipping may be available to selected countries.

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their destination country. These charges are not included in the product price or shipping fee unless explicitly stated at checkout.

International delivery times vary depending on the destination, customs procedures, and the courier.

5. Delivery Attempts

Our delivery partner may contact you using the phone number provided at checkout.

Please make sure that your name, phone number, address, and delivery details are accurate before completing your order.

If an order cannot be delivered because the customer is unavailable, provides incorrect information, or refuses the shipment, additional delivery or return fees may apply.

6. Address Changes

If you need to change your delivery address, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to change the delivery address. Any additional fees resulting from an address change may be the customer's responsibility.

7. Delayed or Lost Orders

Narcicah is not responsible for delays caused by circumstances outside our control, including courier delays, weather conditions, customs delays, public holidays, or incorrect delivery information provided by the customer.

If your order appears to be significantly delayed or lost, please contact us so we can assist you in communicating with the delivery provider.

8. Damaged Packages

If your package arrives visibly damaged, please take clear photographs of the package and its contents before opening or immediately after opening and contact us as soon as possible.

We will review the situation and work with you to resolve the issue.

9. Incorrect or Missing Items

If you receive an incorrect or missing item, please contact us within 48 hours of receiving your order and provide your order number along with photographs of the items received.

We will review your request and assist you accordingly.